Privacy policy
PRIVACY POLICY
Effective Date: 8 January 2026
Last Updated: 8 January 2026
Company: OMEGA-NET LTD (Company Number: 15567503)
Trading as: Neptunes
Email: admin@omega-net.tech
Website: https://neptunes.tech
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1. INTRODUCTION
OMEGA-NET LTD ("we", "us", "our") is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information
when you use our e-learning platform at neptunes.tech.
We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.
2. INFORMATION WE COLLECT
2.1 INFORMATION YOU PROVIDE TO US:
• Personal identification: Full name, email address, phone number
• Account information: Username, password (encrypted)
• Payment information: Billing address, payment method (processed by secure third-party providers)
• Profile data: Professional background, technical level, learning preferences
• Communication data: Your messages to us, support tickets, feedback
2.2 INFORMATION COLLECTED AUTOMATICALLY:
• Technical data: IP address, browser type, device information, operating system
• Usage data: Pages visited, time spent on platform, quiz results, course progress
• Cookies and tracking technologies (see Section 9)
2.3 INFORMATION FROM THIRD PARTIES:
• Payment processors (Shopify Payments, Stripe, PayPal)
• Authentication providers (if you use social login)
3. HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
3.1 CONTRACT PERFORMANCE (Legal basis: Contract)
• To provide access to the e-learning platform and live sessions
• To manage your account and enrollment
• To deliver course materials and virtual lab access
• To process payments and issue invoices
3.2 LEGITIMATE INTERESTS (Legal basis: Legitimate interest)
• To improve our courses and platform functionality
• To send you course updates, reminders, and important notices
• To analyze platform usage and learning outcomes
• To prevent fraud and ensure platform security
3.3 LEGAL OBLIGATIONS (Legal basis: Legal compliance)
• To comply with accounting and tax regulations
• To respond to legal requests or court orders
3.4 CONSENT (Legal basis: Consent - you can withdraw anytime)
• To send you marketing communications about new courses or offers
• To use your testimonial or success story (with your explicit permission)
4. DATA SHARING AND DISCLOSURE
We do NOT sell your personal data to third parties.
We may share your data with:
• Service providers: Hosting providers (for platform infrastructure), payment processors,
email service providers (for course communications)
• Legal authorities: If required by law or to protect our legal rights
• Business transfers: In case of merger, acquisition, or sale of assets (you will be notified)
All third-party providers are bound by data protection agreements and process data only
according to our instructions.
5. INTERNATIONAL DATA TRANSFERS
Your data is primarily stored on servers located in the UK/EU. If we transfer data outside
the UK/EEA, we ensure adequate safeguards are in place (such as Standard Contractual Clauses).
6. DATA RETENTION
We retain your personal data:
• Account data: As long as your account is active + 3 years after closure (for legal obligations)
• Payment records: 7 years (UK tax law requirement)
• Marketing communications: Until you unsubscribe
• Course progress data: Indefinitely (to provide lifetime access to your learning history)
7. YOUR RIGHTS UNDER UK GDPR
You have the right to:
• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we process your data
• Data portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for marketing purposes
• Withdraw consent: At any time for consent-based processing
To exercise your rights, contact us at admin@omega-net.tech
We will respond within 30 days of receiving your request.
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data:
• SSL/TLS encryption for data transmission
• Encrypted password storage
• Regular security audits and updates
• Access controls and employee training
• Secure backup systems
However, no internet transmission is 100% secure. You are responsible for keeping
your account credentials confidential.
9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to:
• Essential cookies: Enable core platform functionality (login, session management)
• Analytics cookies: Understand how users interact with the platform (Google Analytics)
• Marketing cookies: Track ad campaign effectiveness (if you consent)
You can manage cookie preferences through your browser settings. Disabling essential
cookies may affect platform functionality.
10. THIRD-PARTY LINKS
Our platform may contain links to third-party websites (e.g., Slack, Discord, YouTube).
We are not responsible for their privacy practices. Please review their privacy policies.
11. CHILDREN'S PRIVACY
Our services are intended for users aged 16 and above. We do not knowingly collect data
from children under 16. If we discover such data, we will delete it promptly.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant
changes via email or platform notification. Continued use of the platform constitutes
acceptance of the updated policy.
13. CONTACT US & COMPLAINTS
Data Controller: OMEGA-NET LTD
Email: admin@omega-net.tech
Company Number: 15567503
Registered in England and Wales
If you have concerns about how we handle your data, you have the right to lodge a complaint
with the UK Information Commissioner's Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
This policy is governed by the laws of England and Wales.